Jen Cortese
22 hours ago- Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Direct Drainage was highly recommended by our neighbor after we had an unsavory experience with a past provider a few years ago. Each of the times we have called Direct Drainage, their servicemen have been; prompt, friendly, educational through every process, helpful, and always provide excellent service. It is definitely a value to us that we chose to utilize Direct Drainage! Larry was so wonderful last year for us and recommended that we extend our access cap to get proper cleanings and he was absolutely right! It was definitely due... We consider today’s money a huge relief & VERY WELL SPENT! Joe was AMAZING! He blew our minds with his thoroughness & assistance. His overall knowledge was a huge help to us when we were in need. He was able to obtain the extension part we needed for the right price, fast, and delivered! He was a pleasure to work with and we will definitely request Larry or Joe ANYTIME! They know their profession and you can feel confident in the results! Thank you Larry, Joe & Direct Drainage! Patrick M a month ago- Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Just before the 4th of July weekend we had what looked to be either a clog in our sewer line or that the cesspool was filled. We contacted Direct Drainage based upon a recommendation and we are very glad we did. Joe arrived on time and did an assessment, checked the line thoroughly to see if there was a clog. When it became clear that the line was fine and that the cesspool was indeed full, we were quoted a fair price and he was able to pump the cesspool that day. Joe explained everything along the way so we were confident with what he recommended be done. Joe is also a very hard worker (and it was very hot that day) and a great representative of their company. Andrew Paska a month ago- This is a great company and very reliable. Bernie came with his equipment the same day and gave us a step by step of what work had to be done. Will call again and highly recommend. David Plotnick 2 months ago- Positive: Professionalism, Punctuality, Responsiveness Called late in day, emergency, everything stuffed up. They responded rapidly, assessed the situation and quoted a fair cost, especially under emergency conditions and proceeded to correct the problem at the quoted cost. Would recommend highly. Great job, thanks. Mike P 2 months ago- Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Of course my cesspool backed up on a Friday at 2 o'clock on Father's Day weekend. I called Direct Drainage and they had a truck here in just about an hour. Bernie and his crew were polite, informative and helpful. I recommend Direct Drainage to anyone who needs cesspool services. Bridget Camilleri 2 months ago- Positive: Professionalism, Quality, Responsiveness, Value Our main drain was clogged, after hours of trying to snake it ourselves we decided to call direct drainage. We called direct drainage and 30 mins later they were in our driveway. If I knew how fast and easy working with them was going to be I would’ve called them first thing and not wasted our time messing with it. Bernie and his assistant were friendly, professional, and knowledgeable. Direct drainage saved the day and have a new customer for life. Thank you Bernie and Bernie’s assistant!! Brigid McP 2 months ago- Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I have been using Direct Drainage since I bought my home 12 years ago. At the time I was told the septic tank was done. No. So it backed up into bathtub. And it was not a septic tank, it was a cesspool and it was not where they said it was. I guess the septic tank was DONE. Your company came and did it all. They were here today; the guys are so nice, explain every thing, and even checked my toilet for me today. Plus my dog loved them. Thank You !! Donald van iderstine 3 months ago- Positive: Quality, Value Bernie and his partner did a great job finding my cesspool and draining it. The price was a lot less than what I spent the prior year for the same service. Jim A 3 months ago- Joe and Tyrel did an outstanding job. Professional, knowledgeable, and courteous. Can’t ask for more than that. Highly recommend Direct Drainage. Joseph Smith 3 months ago- Bernie from direct drainage did a great job on the service. He was very knowledgeable,friendly and completed the job exactly as we discussed. checked out a job too repair a cover and service the cesspool. I will call back for that job and request Bernie to do it. Steven P Uccellini 3 months ago- Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Had a backup at my home yesterday. I called the service number for Direct Drainage and received very prompt, courteous, and professional service. In short order there was a gentleman by the name of Bernie with an assistant at my home, with the proper equipment, knowledge and experience to diagnose and fix the problem. The work was done in a very neat and organized fashion. I am very pleased with the service I received. rose morelli 3 months ago- I don't even know how to write a review to describe how great this company is. But specifically how great Bernie was. He came to my dad's house in commack and from beginning to end he was nothing but helpful, smart and totally clean. We thought he we had a minor problem turned out to be a little more then we expected. But we didn't break our pocket and the service was by far the best we have ever experienced. If you don't use this company or ask for Bernie you are crazy. Best hands down. Justin Gerard 4 months ago- Positive: Professionalism, Punctuality, Quality, Responsiveness Bernie came to my house for a cesspool back up was right on time and up front about the whole situation did not try and sell me on things that were not needed very happy with the service and honesty 5 out of 5 not sure on the value but I wasn’t looking for a bargain just needed it fixed and fixed right so I can care less about that. Allison Ehlers 4 months ago- We had Bernie over to the house today and he was excellent. Professional, knowledgeable and was able to fully explain the problem and resolution clearly to both my husband and I. He also worked hard to get us the best price. Thanks! james uzzi 4 months ago- Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Answered the phone on a Saturday when no one else would. Quickly diagnosed and fixed the problem. I highly recommend! Carol Lool 5 months ago- Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Had a break in our main waste line. Bernard and Charlie did an outstanding repair job. Went above and beyond. Their clean up was perfect! Fair prices, too. HIGHLY recommend. MJ Moving & Storage Inc. 6 months ago- I’ve used direct drainage for several jobs. I am a small business owner myself so I pay close attention to how others run/operate business. I will say I am always happy with the level of service I receive from Mike and his employees. Never a problem contacting them and they have always show up on time, within a day or hours of my call. I would highly recommend dealing with this company. They are polite, competent and I always feel well informed every time I use them. I have a large family so we use a lot of amenities in our home. I will save contact and always use direct drainage for future issues which I know will come up. By the way it’s New Year’s Eve and service was at my home 8:30am when I only spoke to owner at 7:30am. My family thanks you!!! We hope you have a prosperous new year!!! John Penny 6 months ago- These guys are the best service is great &good prices compared to other companies Angelo Galeo 6 months ago- Finally a cesspool company that doesn't take advantage through over hyped cesspool BS. I've dealt with many, and they're the most honest & reputable company I've dealt with. Adriana & Mike & their crew are great people. Dianne Romano 7 months ago- Experienced Experts! Have one of the new septic systems Hydro Action and although its great for Long Island roots still get into your system and cause hell. Bernie knew exactly where to look and what to do and back to normal in minutes. Reasonable and excellent office dispatch coordination. Michael Paskoff 7 months ago- Quick response, Explained work needed, Quoted exact cost with absolutely no surprises. After other competition said what I wanted could not be done, Bernie did it with tremendous success. I will use his services in the future and definitely will recommend him to anyone requiring this type of service. Thank you Bernie! Paul Paolella 11 months ago- Very good experience. Showed up on time, Pumped out my septic tank and charged me exactly what they said they would. Joe was very professional. I highly recommend using them. Jim Badaracco a year ago- Great company squeezed us in for an cesspool pumping same day we called no extra charges and great rate.Joe was terrific when he got there explained everything he would do , up front pricing no hidden fees. joe was extremely courteous, and even harder working 99 degrees out and he never complained. more companies should have employees like him would recommend this company to anyone Justin Time4action a year ago- Excellent service. Showed up earlier than expected to snake my main line blockage that was that was causing my toilet to back up into the shower. Joe was extremely friendly and knew his s**t. Lol. Also had cesspool pumped (preventative maintenance). Thanks again to Joe and Direct Drainage team. Andrea Kissel a year ago- Found out about Direct Drainage quite by accident and glad I did. Great service - Joe was professional, friendly and efficient in doing the job. Great price and service - Highly recommend Stuart Chamberlain a year ago- We've been using this company for several years. They always come promptly and do a good job. Jordan Daniel a year ago- I can't give enough praise to Direct Drainage. I used them to upgrade my septic system using the recent county/town/state grants, and I could not have been more pleased. From start to finish, they made what I thought was a complicated process into a very smooth and simple one due to their excellent service and attention to detail. Adriana in particular was outstanding, and never once did a question go unanswered (and trust me, I had plenty!) and she was just was wonderful and caring as well. As a millennial, I also particularly appreciated that they kept me in the loop the entire time and texted which was phenomenal! The whole crew truly went the extra mile though and I wholeheartedly recommend their company, and five stars aren't nearly enough. |
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